The Customer Lens - Interaction Points (Overview and Direct) - Module 2 - 2

The Customer Lens - Direct Interaction Points Continued - Module 2 - 3

The Customer Lens - Indirect Interactions - Module 2 - 4

The Customer Lens - Building Case Studies - Module 2 - 5

The Customer Lens - Constructing the Customer View 2 - 6

The Customer Lens - Prioritization and Flow - Module 2 - 7

The Customer Lens - Customer Targets - Module 2 - 8

The Customer Lens - Painting a Picture: Customer Targets, Flow and Data - Module 2 - 9

The Customer Lens - Building the Customer Creed - Module 2-10

Customer Lens - Your Completed Customer Lens and What to Do with Your New Knowledge - Module 2 - 11

The Thinking Lens - Theory on Organizational Motivation - Module 3 - 2

The Thinking Lens - Theory on Control - Module 3 - 3

The Thinking Lens - Other Theories@Work - Module 3 - 4

The Thinking Lens - The 4 Methods - Module 3 - 5

The Thinking Lens - Brain Chemicals - Module 3 - 6

The Thinking Lens - 5 Brain Requirements - Module 3 - 7

The Thinking Lens - Organizational Focus - Module 3 - 8

The Thinking Lens - System Map - Module 3 - 9

Reconciling the Lenses - HVAC Company: Part 1 - Module 4 - 2

Reconciling the Lenses - HVAC Company: Part 2 - Module 4-3

Reconciling the Lenses - Centralization/Shared Services/Profit Centers in Large Organizations